Literally hundreds of books have been written on process improvement. The links in the sidebar will take you to succinct discussions about these methodologies.
Getting the 1% Edge from Process Improvement - The Easy Way
If you search enough, there’s almost always a simple solution to any problem, and we have found that simple process improvement solution for community banks in a book Page Susan Page, The Power of Business Process Improvement.
Book provides a very simple, 10 steps process that any organization, small or large, can use use to significantly improve their processes, with the associated benefits of reduced cost, less internal friction and improved client service.
You can read The Power of Business Process Improvement in 2 or 3 hours. But, for a quick first step, just click this Process Improvement QuickInsight link and read our book summary.
A More Detailed Read About Process Improvement in Financial Services
If you like to read, pick up a copy of Lean Six Sigma for Service, by Michael George, which provides an excellent guide to the application of these tools to the service industry, including financial services companies.
“Right,” You Say. “I’m Interested, but Just How Can I Do It?”
In our view there are just two options: internally with by own team or in partnership with a process improvement consultant. The “in-house” option works if you have a strong, experienced person on staff. If not, we suggest using a consultant to help with the first project. With one process improvement project under your belt, you should be able to use your in-house team for future projects.
The Do It Yourself Program
You don’t need to have a process improvement specialist on your staff to start improving your internal processes. Once you’ve read theThe Power of Business Process Improvement, you’ll realize that your staff can implement a simple, highly effective process improvement program at your bank without getting into complicated, costly, and time consuming methodologies.
You simply need a staff member who is a good project manager, assuming he or she has senior management support, can implement a program at your bank.
- Select your team
- Start small with one process
- Give it your support
- Review the outcome
- Move on to the next process
The Guided Program
If you’re uncomfortable doing the first process on your own, we can present a training workshop for your team that will provide all the information and processes they need, or we work with your staff as an integral part of your team and lead them through the first process improvement project. This is our guided “train the trainer” program.
The 4-Hour Sanity Check
If you think you have some processes that could use an overhaul but you still need more information, we can meet with you and within 4-hours help you accomplish the following:
- Develop a list of your key processes
- Determine which need improvement
- Develop a rough initial ROI for each process
- Develop a final priority list
Your Next Step
You have a limited number of staff and management hours available each day. Make certain some of your key processes aren’t devouring more than their fair share of those scarce resources.
Call us 877.874.4457 or send an email to Info@tsg.la, and we’ll be happy to spend a cost-free, no obligation half hour on the phone with you to answer your questions.
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